SHIPPING & DELIVERY
Orders from TRIMM Copenhagen are delivered with a shipping company called Raben. We normally ship within 10 weekdays, depending on the size of the order. If you purchase items in back order, longer delivery time should be expected. Should there be delays with the shipping company, TRIMM Copenhagen cannot be hold accountable.
In case of much delayed items, or completely missing deliveries, TRIMM will send a new delivery with no extra charges. Be aware that orders to islands can sometimes have longer delivery time.
If your order is delayed during shipping, please control the content of the parcel. If the parcel or its content is damaged, you should report it to TRIMM Copenhagen immediately or within two days of delivery, and then return it to us. TRIMM is not responsible for items that are damaged during transport. We always pack the orders with great care, so the risk of damage during shipping is as minimal as possible.
Be aware that we only deliver to the pavement and do not carry up. If you have special needs in this regard, send us an email when you order.
When shopping on trimmcopenhagen.com, you have the right to return items, including sale items, within two weeks of delivery. Then you have to inform us that you regret your purchase and send us back the parcel. All returned products should be unused and in the same condition as upon delivery.
When we have received your parcel back and verified the return, we will transfer the money to your account. We only refund to the credit card used to make the purchase. This is to avoid illegal use of stolen credit cards. Remember to include registration and account number for a possible bank transfer. Also, remember to save your tracking number as documentation that the parcel has been sent. Returning expenses lies upon the costumer.
When returning a parcel, send it to:
2400 Copenhagen NV
It is possible to exchange an item to another colour. Do you wish to exchange your item to another product, we suggest returning your first purchase and then ordering a new product instead.
All items are subject to law of 24 months of right to complain. The warranty means that, as a costumer, you can complain about flaws on the product that occur within the first 24 months of the purchase.
The warranty doesn’t cover flaws or damage created from wrong use, lack of maintenance or regular wear and tear.
If you have complaints about damaged products or missing deliveries, please contact Costumer Service on Tel: +45 28455857 or E-mail: firstname.lastname@example.org
TRIMM doesn’t cover any delivery expenses regarding returns by complaint or warranty.
Sold out products
If an item that you are interested in should be out of stock or sold out, feel free to contact us on E-mail: email@example.com. We will inform you about the possibility of restocking or putting you on a waiting list.
On this website, you can pay with credit cards and debit cards such as VISA, EURO/MASTERCARD and Maestro card.
The money will not be withdrawn from your account before we send the parcel from our storage. All prices are indicated in EUR and 25% Danish tax is included in the price.
safety on trimmcopenhagen.com is a high priority of ours. All communication between our payment system and the credit card holder happens through an encrypted SSL connection (Secure Socket Layer). In other words, it is only PBS who has access to your data. Neither TRIMM Copenhagen or others can see your data in case of a purchase. At TRIMM Copenhagen, all your information is 100% confidential and we guarantee that no one gets access to it.
To shop on trimmcopenhagen.com, you have to inform us of the following:
- E-mail address
- Phone number
This data will be saved along with information about what items you purchased. It will be saved for 5 years. According to Personal Data Act, hereafter the information will be deleted.
Information is not given or sold to third-party, unless it is regarding a restructuring or part of the company is sold. All transfers of information will happen according to current laws on personal data.
As a costumer, you can get insight in our registration of data about you. You can object against registration according to the rules regarding personal data. All requests regarding this can be made to TRIMM Copenhagen ApS via e-mail: firstname.lastname@example.org.
Laws and judicial approach
All purchases on trimmcopenhagen.com is subject to Danish law. Any dispute can be settled by the Danish justice system.
TRIMM follows the guidelines from E-mark. We work and operate according to guidelines and laws made by the Danish Government.